T & C's

Bookings & Cancellations

All appointment bookings will be confirmed by email and an appointment reminder will be sent out by text message and email 48 hours before an appointment.
We appreciate that unexpected events happen in life and sometimes you cannot avoid cancelling a scheduled appointment, Please let us know as early as possible.
Cancelling an appointment with less than 24 hours’ notice or failure to attend an appointment will result in the full cost of the treatment(s) booked.
It is essential that you advise us of any medical conditions and allergies prior to arrival so that we can ensure treatments are suitable for you. If you have any medical or special requirements, then please inform us at the time of booking and we can advise you and be prepared for your visit. We ensure the height of discretion on delicate personal issues.

All treatment timings include arrival, consultation, dressing time, treatment time and aftercare advice.
We understand that sometimes being late is outside of your control. If you are running late, please let me know.
We will always do our best to accommodate late arrivals (within 10 minutes of your appointment time) by performing the most complete treatment possible in the time remaining and it will be finished exactly on time as a courtesy to our next client.

We are legally bound to carry out a medical consultation for each client. We kindly ask for your full communication and honesty. This consultation will also help us ensure that the treatment and products used are suitable.
Please inform your therapist of any medical conditions including pregnancy prior to booking as some treatments may not be appropriate for you. Certain medications may also prevent you from being suitable to certain treatments.
For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in our salon.
Professional Holistic and Complementary therapies are not meant to replace medical treatments or regular check up’s with your GP.
We are committed to safeguarding the privacy of our customers. Personal details taken from clients during a consultation will be kept safe and in the strictest confidence and are never passed or shared with any other parties.
We are fully compliant with the Data Protection Act 2018 (DPA) United Kingdom General Data Protection Regulation (UK GDPR) legislation, please see our privacy statement for further details.
For insurance, health, and safety purposes we are only able to carry out certain treatments on under 14s please contact us for further information. Anyone aged under 16 will require parental / guardian permission and a parent / guardian must also be in attendance throughout the treatment.

We strive to provide the highest standard of treatments. Please let me know if there is any way that they can improve your treatment or comfort, for example, deeper or lighter massage pressure, an extra towel, different music, or lighting, so your therapist can make any necessary changes.
During treatments, your dignity will be covered. If you are at any point not happy with your treatment or the results then please let us know your feedback is important,
We do not give refunds, but an alternative complimentary treatment will be offered as a gesture of good will.
We strive to create a calming, tranquil ambiance and as a mark of courtesy to other clients and your therapist we kindly ask you not to use your phone whilst in any areas of the salon and to turn your mobile off or to silent.
We are trained in emergency first aid.

We are here to look after you throughout your treatment experience and assist with any queries or concerns. In line with this we ask that you treat us with courtesy and respect. Whilst these situations are rare, abusive, and inappropriate behaviour will not be tolerated under any circumstances, and we
will take any appropriate action in such an event.

Gift vouchers expire 12 months after the date of purchase.
Vouchers must be presented at the time of the treatment, failure to present the voucher will result in the full payment for the treatment being due.
If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher.

In keeping with our commitment to cleanliness, safety and hygiene, our
equipment is sterilised and sanitised after every service and treatment.